General conditions of cancellation or return

Cancellation Policy for the Consumer (July 2014)

The consumer has a right of withdrawal according to the following conditions, provided that the consumer is a natural person who concludes a legal act for personal purposes and that this act can not be imputed either to his commercial activity or to his independent professional activity:

1. Information concerning the exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days and without having to justify your decision.

The withdrawal period is fourteen days from receipt of the goods by yourself or a third party, other than the carrier, designated by you.

To exercise the right of withdrawal, you must ( Ideal Nutricare 30 Cross Street Mission 36340 Cluis - France - notify your decision to withdraw from this contract (for example, letter sent by post, fax or email). You can use the enclosed form of withdrawal form, but it is not mandatory.

In order for the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of retraction

If you withdraw from this contract, we will have to reimburse you for all your payments including delivery charges (except for additional charges arising from the fact that you have chosen, if applicable, a delivery method other than the cheaper mode of standard delivery proposed by us) as soon as possible and at the latest within fourteen days from the day when we are informed of your decision to withdraw from this contract.

We will refund using the same method of payment that you used for the original transaction unless you expressly agree otherwise, in any event, this refund will not result in a fee. you. We have the right to refuse the refund until we receive the goods or until you provide us with proof that you have returned the goods, whichever comes first.

You must return or return the goods to us as soon as possible and no later than fourteen days after you have communicated to us your decision to withdraw from this contract. The deadline is deemed to be respected if you return the goods before the expiry of the fourteen day period.

The direct return charges are at your expense.

You are only liable for the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and good functioning of this good.

Exclusion or premature expiration of the right of withdrawal:

The right of withdrawal does not apply to contracts for the delivery of goods made to the consumer's specifications or clearly personalized.

General remarks

Please avoid damage and contamination of the goods.

We kindly ask you to return the goods in their original packaging, if possible, as well as any accessories and packaging components. You may want to use a protective overwrap.

If you no longer have the original packaging, please choose a suitable packaging to ensure adequate protection against transport damage.

Please note that the general remarks above are not conditional on the exercise of the right of withdrawal 2.

2. Retraction Form

If you wish to withdraw from this contract, please fill out this form and send it back.

Ideal Nutricare 30 Mission Cross Street 36340 Cluis - France


I / we the undersigned (*) withdrawal from this contract that I / we have (*) concluded and concerns the purchase of the following goods (*)



Order # ______________ received on (*) ____ / ____ / ______ received on (*) ____ / ____ / ______

Name of the consumer (s)


Address of the consumer (s)


Signature of the consumer (s) (in case of written correspondence only)


____ / ____ / ______